PRODUCT DETAILS
- 92% of customers are more likely to buy 2 or more!🔥
- Buy 3 Save 1!
• Sizing: Fits true to size. Please refer to the sizing chart.
We truly believe we carry some of the most innovativeproducts in the world . and we want to make sure we back that up with a risk-free ironclad 90 day guarantee.
If you don't have a positive experience for ANY reason . we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task . so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it . no hard feelings we'll make it right.
- Normally we will send the goods within 1-3 working days.
- All products will be carefully test before shipping. We will try our best to avoid any quality problem.
- Please check if the goods are in good condition and sign before the delivery man leaves.
- If you find the product is lost or damaged on the way. Please take photo and contact us. Then we will help you make up for your lose.
Feedback:
- If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.
- We will try our best to solve any problems and provide you with the best customer services.
- We appreciate your feedback very much, Please subscribe to our newsletter if you are satisfied with our items and services, promotions, new products and sales,Directly to your inbox.
Return & Refund Policy
Returns Policy
CancellationWe accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Time limit: within 1 days after payment of order
Returns &Exchanges Policy-Purchase can be returned or exchanged within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.Items that do not meet these criteria will not be considered for return.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lovehots.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund arrival time: Paypal refund to the account, from the date we received the return within 5 working days. Credit card refund to the account, from the date we received the return. within 5-15 working days.
SHOPPING SERVIECE
| Shipping Method | Cost | Delivery Time | Condition |
| Standard Shipping | $9.99 | 8-15 days | For order value ≤ $49 |
| Free Shipping | $0 | 8-15 days | For order value > $49 |
Question:Can I amend my order?
Answer:Our staffs work speedily to get all orders processed and ship out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.
Question:When can I get the parcel?
Answer:It will take 8 -15 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
Question:Where is my order and How can I track?
Answer:1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
2.Get your tracking number through your own account, and Track your Order
You can check your logistics information and status through the following link
Tracking URL：https://www.lovehots.com/pages/track-your-order
Tracking URL：https://www.17track.net/en