Free Shipping Over $49
|Shipping Method||Cost||Delivery Time||Condition|
|Standard Shipping||$9.99||8-15 days||For order value ≤ $49|
|Free Shipping||$0||8-15 days||For order value > $49|
Eligible returns of products purchased on www.lovehots.com should be made by mail. Items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery to a specified address which our customer service will provide.
All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.
Once we receive the items and inspect them you will receive your refund, Allow up to 5 business days after receipt in our warehouse to process the refund.
The range reaches United States of America (including Alaska, Hawaii and APO, EPO, DPO address), and Canada, Australia, EU and many other countries around the world.
The parcel will be sent out in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.
We will arrange different logistics companies to serve you according to the actual situation, including (DHL, 4PX Express, E-Post, SF Express)
Usually, it may take 7 to 20 natural days for the parcel to arrive in most countries or your place.
Affected by Covid-19, there will be some delay on the delivery.
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
For orders less than $49, we charge $9.99 for postage
We support worldwide free shipping on orders over $49. (default Logistics)
Any question, be free to contact us, and we will get back to you in the first chance!
Thank you all for your concern and support!
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Time limit: within 1 days after payment of order
Returns &Exchanges Policy
-Purchase can be returned or exchanged within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund arrival time: Paypal refund to the account, from the date we received the return within 5 working days. Credit card refund to the account, from the date we received the return. within 5-15 working days.