99.4% of customers are buying 2 and more!
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Note: Please choose the USA size according to Your Feet Length, the size chart below.
If the your feet is wide or thick, please choose a larger shoes size. Before choose you USA size , you had better measure your feet length.
- High quality upper, which is in time, light weight, breathable and dry.
- New soft and wearproof outsole, make the shoes more comfortable and durable.
- Non-slip waterproof fur warm snow boots will let you experience the joy of winter. Suitable for everyday leisure and work.
- We make some of the most innovative products in the world & we want to make sure that we back up with a risk-free 30 days guarantee.
- If you don't have a positive experience for any reason, we will do whatever it takes to make sure that you are 100% satisfied with your purchase.
- Buying items online maybe sometimes a daunting task. However, we're dedicated in making you realize that there is absolute zero risk in buying everything from us.
- We will send the package within 1-3 business days after your payment.
- Orders processed timely after the payment verification.
- All products will be carefully tested before shipment. We will spare no effort to avoid any quality problem.
- Please check if the goods are in good condition or not & sign them before the delivery man leaves.
- Take photos and contact us at once, if your purchase is lost or damaged when shipping, we'll do our best to fix it.
- If you are satisfied with our product and service, please give us a positive feedback with 5 star review which is very important for us. We will be very appreciate if you can leave your real feeling here.
- If you are not satisfied with the items or our service, please contact us before leaving any feedback, we will resolve the issue as soon as possible, thank you!
Question:Can I amend my order?
Answer:Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.
When can I get the parcel?
It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
Question:When can I get the parcel?
Answer:It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
Question:Where is my order and How can I track?
Answer:1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
2.Get your tracking number through your own account, and Track your Order
Question:Can I exchange or return my order?
Answer:It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the parcel.
Please turn to Return/Refund Policy and get more details.
Our customer service team will solve your problems as soon as possible.
Answer:If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!
Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.
Didn’t find what you were looking for? Contact us.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Time limit: within 1 days after payment of order
Returns &Exchanges Policy
-Purchase can be returned or exchanged within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund arrival time: Paypal refund to the account, from the date we received the return. within 5 working days. Credit card refund to the account, from the date we received the return. within 5-15 working days.